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What size are your gemstones?All Shakti & Shanti items are handmade using 8mm or larger gemstone beads. Occassionally instead of brass spacer beads,2-4mm beads may be used between large beads or near a clasp .
Where do you purchase your gemstones?Although our gemstones are sourced from lapidaries around the world, most of our stones are from a lapidary in India. The lapidaries we use pay a fair market price for labor and produce only quality stones.
What if my mala or necklace breaks?Malas: Our malas are handknotted and rarely breaks. According to custom, when a mala breaks, the energy of the stones have served you and are no longer needed. If by chance you cannot bear to part with your mala, or if you are wearing your mala for fashion and would like to continue using it, we will restring the mala for a charge of $50 plus standard shipping. PLEASE NOTE: Malas are made using the traditional 108 beads. In order to restring your mala as it was before, we will need you to return 108 beads to us. If you lose beads when your mala breaks, we will replace the beads for $5.00 per bead if we have the beads in stock. Necklaces: Our necklaces are strong (number 49 wire) but should still be handled with care. We will be happy to restring your necklace for $55 + shipping. Simply return all beads to us and we will restring your necklace and return it to you.
Can I return or exachage my mala or necklace?Unworn products with the tags securly in place may bereturned/exchanged within Seven (7) days of the delivery with the following conditions: The product must not have been washed or soaked in water The product must not have been worn All orginal tags must be in place on the item Shipping charges are never refunded for returns/exchanges We will credit your original method of payment minus the shipping charges. Once your return arrives please allow up to 3-5 business days for the refund to be processed. You will be notified by email once completed. Please contact us via email: info@shaktiandshanti regarding product exchange or return.
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